Our Practice... New Phone System
New Phone System
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| To enhance the service we provide our callers, we have changed our telephone number to: |
0844 3879999 |
| As from 29th February 2010 |
With the new system,
- Your calls will be allocated more efficiently and answered more quickly
- your calls should be shorter
- in most cases will not cost you more than a local call
Over 1,500 GP and dental surgeries have now switched to 0844 numbers for the reason that their patients receive a better service. There are many benefits, but the main one is that it is now easier for patients to get through to make appointments. This is also supported by evidence from independent practice patient surveys, which repeatedly highlight the improved service. Whilst we appreciate that change can be inconvenient, we are confident that you will see an improvement in the telephone service we are able to offer you.
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0844 3879999 - Our new phone number
Why we changed our number
We needed to update our telephone system and decided that the system provided by Surgery Line would give the most benefit to our patients. Surgery Line is used by over 1500 dental and GP surgeries in the UK. The only way we could change to this new system was to change our number.
How will it work?
We have recorded a new greeting and a new options menu, so you can choose which department or service you wish to be transferred through to. Once you choose the service you require, you should be put straight through. This makes it easier to reach the person you want, and easier to make an appointment.
Will the 0844 number cost me more?
In most cases it won’t. An 0844 number is not a premium rate number. Not only is the cost of the call comparable to one made to a local number, but because the telephone system is more efficient, you should be on the phone for less time.
